SANNY COMMERCE HUB SDN. BHD. [202501021137 (1622550-X)] provides free standard delivery within Malaysia for kitchen tools, storage bags, jars, containers and related products purchased through our Website, with Orders generally expected to arrive within seven days after payment verification; delivery times remain estimates and may be affected by courier delays, public holidays, fragile-product handling requirements, remote locations or circumstances beyond our reasonable control.
Delivery Coverage and Charges
- Shipping is available within Malaysia only.
- International shipping is not available.
- Standard delivery within Malaysia is free.
- Customers must provide a valid Malaysian delivery address.
- We are not responsible for third-party forwarding arrangements made independently by customers.
Processing of Orders
- Processing begins after payment has been successfully received and verified.
- Orders placed during weekends or public holidays may be processed on the next working day.
- Promotional periods and high Order volumes may result in additional processing time.
- Glass jars and other fragile products may require additional protective handling.
- Customers will be contacted if an ordered product becomes unavailable.
Delivery Period
- Orders are generally delivered within 7 days after Order confirmation.
- Overnight delivery is unavailable.
- Same-day and guaranteed next-day delivery are not provided.
- Delivery dates displayed by us or the courier are estimates rather than guarantees.
Possible delays may result from:
- Courier-service disruptions.
- Severe weather.
- Public holidays.
- High parcel volumes.
- Remote or restricted locations.
- Incorrect delivery information.
- Failed delivery attempts.
- Events beyond our reasonable control.
Customer Responsibilities
Customers must provide:
- The recipient’s complete name.
- A valid telephone number.
- A complete house, unit or building number.
- The correct street, postcode, city and state.
- Necessary building or access instructions.
We are not responsible for delays, failed deliveries or returned parcels caused by inaccurate or incomplete information.
Tracking and Delivery Attempts
Tracking details may be provided after dispatch, where available. Courier tracking systems may take time to display updated information.
Customers must ensure someone is available to receive the parcel. Further arrangements may be necessary if delivery fails because the recipient is unavailable, refuses the parcel or provides incorrect information.
Inspecting Your Parcel
Customers should:
- Check the parcel for visible damage or tampering.
- Confirm that the shipping label is correct.
- Record a continuous unboxing video before opening it.
- Inspect glass jars, containers, lids and accessories carefully.
- Retain all packaging and protective materials.
- Avoid using products that appear cracked, damaged or defective.
Damaged, missing or incorrect products should be reported with the Order number, photographs and unboxing video.
Lost or Delayed Shipments
Customers may contact us if an Order has not arrived within the estimated period. We will make reasonable efforts to obtain an update from the courier.
Any replacement or refund for a potentially lost parcel will only be considered after the courier investigation and internal verification are completed.
Order Cancellation
Orders may only be cancelled within 12 hours of purchase, provided processing, packing or shipment has not begun.
Once dispatched, an Order cannot be cancelled and will only qualify for return if it meets our Return, Refund and Exchange Policy.
Contact Information
For delivery enquiries, please contact:
SANNY COMMERCE HUB SDN. BHD.
Registration No.: 202501021137 (1622550-X)
Email: sanny_commercehub@outlook.com
Address: 29-01, Jalan Harmoni 3/6, Taman Desa Harmoni, 81100 Johor Bahru, Johor, Malaysia.