SANNY COMMERCE HUB SDN. BHD. [202501021137 (1622550-X)] takes reasonable steps to ensure that cooking preparation tools, food-storage accessories, resealable bags, jars and food containers are checked and securely packed before dispatch; customers who receive an incorrect, damaged, defective, incomplete or materially misdescribed product may submit a return, refund or exchange request according to this Policy.
Eligible Requests
A request may be considered when:
- The wrong product or quantity was delivered.
- The product differs materially from the description or specifications displayed on our Website.
- The product arrived cracked, broken, damaged or defective.
- A lid, seal, handle, attachment or other listed component was missing.
- The product was unusable upon delivery.
- Delivery exceeded the period stated in our Shipping Policy.
Requests must be submitted within 30 days from the date of delivery.
Evidence Requirements
Customers must provide:
- A valid Order number or proof of purchase.
- Clear photographs of the complete product and packaging.
- Close-up photographs showing cracks, damage, defects or missing parts.
- A continuous unboxing video showing the unopened parcel, shipping label, packaging and products received.
- A video demonstrating a functional defect, where applicable.
- Any additional information reasonably requested during the review.
A request may be rejected if the supporting evidence is missing, unclear, edited or inconsistent with the reported issue.
Return Condition
Products submitted for return must:
- Remain unused and in their original condition.
- Be returned in the original packaging.
- Retain all tags, labels and protective materials.
- Include all lids, seals, attachments, accessories and complimentary items.
- Be clean and free from food, liquid, grease, stains or odours.
- Not have been washed, altered or repaired.
- Be packed carefully to prevent further damage.
Customers should stop using the product immediately after discovering a possible defect.
Requests We Do Not Accept
Returns, refunds and exchanges are generally unavailable for:
- Change-of-mind purchases.
- Products ordered in the wrong size, capacity, colour or model.
- Failure to review product dimensions or specifications.
- Products that have been used for cooking or food storage.
- Jars, containers or bags that have already held food or beverages.
- Products damaged through misuse, excessive force or improper handling.
- Glass products damaged after successful delivery.
- Damage caused by heat, unsuitable appliances or improper cleaning.
- Normal wear and tear.
- Minor variations in colour, finish or measurements that do not affect normal use.
- Products with missing packaging, lids, accessories or evidence.
- Clearance or promotional products, unless incorrect or defective upon delivery.
Submitting Your Request
Email sanny_commercehub@outlook.com before sending any product back. Your email should include the Order details, a clear explanation of the issue and all required photographs and videos.
Customers must wait for approval and return instructions. Products returned without authorisation may not be accepted.
Inspection and Outcome
Returned products will be inspected to verify their condition and the reported issue. Submission of a request does not guarantee approval.
Depending on the circumstances and stock availability, an approved request may be resolved through:
- Replacement with the same product.
- Exchange for a suitable alternative.
- Store credit.
- Refund through the original payment method.
Refund processing time depends on the relevant bank or payment provider. If a higher-priced replacement is selected, the customer must pay the difference.
Cancellation Policy
Orders may only be cancelled within 12 hours from the time of purchase, provided processing, packing or shipment has not begun.
Processed or dispatched Orders cannot be cancelled. The Company may cancel an Order due to unavailable stock, incorrect pricing, unsuccessful payment verification, suspected fraud or another reasonable operational reason.
Contact Information
SANNY COMMERCE HUB SDN. BHD.
Registration No.: 202501021137 (1622550-X)
Email: sanny_commercehub@outlook.com
Address: 29-01, Jalan Harmoni 3/6, Taman Desa Harmoni, 81100 Johor Bahru, Johor, Malaysia.