Privacy Commitment
SANNY COMMERCE HUB SDN. BHD. [202501021137 (1622550-X)] is committed to handling customers’ personal information responsibly; this Privacy Policy explains what information may be collected when you browse our Website, register an account, purchase products or communicate with us, how that information may be used and disclosed, and the reasonable measures taken to protect it.
Information You Provide
We may collect:
- Full name.
- Email address and telephone number.
- Billing and delivery addresses.
- Account registration details.
- Order and transaction information.
- Products placed in a cart or wishlist.
- Enquiries, feedback and customer-service records.
- Information provided for cancellations, returns, refunds or exchanges.
- Photographs and videos submitted as evidence for a product claim.
Information Collected Automatically
When you access our Website, we may receive:
- IP address.
- Browser and device information.
- Operating-system details.
- Pages and products viewed.
- Date and time of access.
- Referring source.
- Cookie and session information.
- General Website usage data.
How Information May Be Used
We may process information to:
- Create and manage customer accounts.
- Verify payment and confirm Orders.
- Prepare products and arrange delivery.
- Provide transaction and shipment updates.
- Respond to enquiries and complaints.
- Review return, refund and exchange requests.
- Improve the Website and customer experience.
- Maintain transaction, accounting and business records.
- Detect fraud and unauthorised activity.
- Comply with legal and regulatory obligations.
- Send promotional messages where appropriate consent has been provided.
Customers may unsubscribe from optional promotional communications at any time.
Payment Services
Payments may be processed through independent payment gateways or financial institutions. Complete payment-card details may be submitted directly to those providers instead of being stored by us.
Third-party providers handle information according to their respective privacy policies, terms and security practices.
Cookies
Our Website may use cookies and similar technologies to:
- Keep customers signed in.
- Maintain shopping-cart contents.
- Remember customer preferences.
- Analyse traffic and Website performance.
- Identify technical issues.
- Improve Website security and functionality.
Cookies may be restricted through browser settings, although certain Website functions may then become unavailable.
Sharing of Information
We do not sell or rent customers’ personal information. Relevant information may be disclosed to:
- Payment gateways and financial institutions.
- Courier and logistics providers.
- Website hosting and maintenance providers.
- Email, analytics and security-service providers.
- Accountants, auditors, insurers and legal advisers.
- Government authorities, regulators or courts where legally required.
Only information reasonably necessary for the applicable service, business or legal purpose will be shared.
Information Security
We apply reasonable administrative and technical safeguards intended to protect information against:
- Unauthorised access.
- Accidental loss.
- Improper disclosure.
- Unlawful alteration.
- Misuse or fraudulent processing.
- Destruction of business records.
No internet transmission or electronic storage method is entirely secure. Customers are responsible for protecting their account passwords and login details.
Retention of Information
Information may be retained for as long as reasonably necessary to:
- Complete Orders and transactions.
- Provide customer support.
- Resolve product claims or disputes.
- Prevent fraudulent activity.
- Maintain accounting and tax records.
- Comply with Malaysian legal requirements.
Information that is no longer required may be securely deleted, destroyed or anonymised.
Your Rights and Choices
Subject to applicable Malaysian laws, customers may request to:
- Access their personal information.
- Correct inaccurate or outdated information.
- Update their account details.
- Withdraw consent to optional processing.
- Stop receiving marketing messages.
- Request deletion where legally permitted.
- Raise a concern about the handling of their information.
Identity verification may be required before a request is processed.
Children’s Information
Our online purchasing services are intended for persons legally capable of completing a transaction. We do not knowingly collect children’s personal information without appropriate parental or guardian consent.
External Websites
Our Website may contain links to third-party websites or services. We are not responsible for their independent content, security measures or privacy practices.
Policy Changes and Governing Law
We may update this Privacy Policy to reflect changes in our operations, Website or legal responsibilities. The updated version will take effect when published or from its stated effective date.
This Privacy Policy is governed by the laws of Malaysia, including applicable personal data protection requirements.
Contact Information
SANNY COMMERCE HUB SDN. BHD.
Registration No.: 202501021137 (1622550-X)
Email: sanny_commercehub@outlook.com
Address: 29-01, Jalan Harmoni 3/6, Taman Desa Harmoni, 81100 Johor Bahru, Johor, Malaysia.